Shipping Policy

Thank you for shopping with ShopUrban. We are committed to delivering your order as quickly and safely as possible.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received. Orders are not processed, shipped, or delivered on Sundays or public holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available).

Shipping Times

Estimated delivery times are as follows:

• Standard Shipping: 5–10 business days

Delivery times are estimates and may vary depending on your location, courier delays, weather conditions, customs processing (if applicable), or periods of high order volume.

Shipping Charges

Shipping charges are calculated and displayed at checkout before you complete your purchase. From time to time, we may offer free shipping promotions on selected products or orders that meet a minimum purchase requirement.

Order Tracking

If tracking is available for your shipment, you will receive a tracking number by email once your order has been dispatched. Please allow up to 48 hours for tracking information to become active.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate before placing your order. We are not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete information provided by the customer.

Delayed or Lost Shipments

While we work with trusted shipping partners, delivery delays may occasionally occur due to circumstances beyond our control. If your order has not arrived within the estimated delivery timeframe, please contact us at homehive.644@gmail.com, and we will assist you in resolving the issue.

Damaged Packages

Please inspect your order upon delivery. If your package or item arrives damaged, defective, or if you receive the wrong item, contact us immediately at homehive.644@gmail.com with your order number and photos of the issue so we can help resolve it as quickly as possible.

Returns Related to Shipping

If you wish to return an item, please refer to our Return & Refund Policy. Return requests must be submitted within 14 days of receiving your order. Items must be unused, in their original condition and packaging, and accompanied by proof of purchase.

Contact Us

If you have any questions regarding shipping or your order, please contact us at:

Email: homehive.644@gmail.com

We are always happy to help and will respond as soon as possible.